How can we help?

Find answers to frequently asked questions below or drop our support team a message.

Frequently Asked Questions

Have an issue? Look through these answers first.

You can cancel your Premium membership easily at any time. Inside the Spanglish mobile app, head to your Profile ➔ Settings ➔ Billing page and click "Cancel Subscription". You will retain premium features until the end of your billing cycle.

Yes, your message history is encrypted and saved locally and securely on our cloud servers to maintain session context with your AI Tutor. However, we respect your privacy: your data is never sold to third-party aggregators, and you can fully delete your chat history from settings whenever you like.

We believe connecting cultures should be fair. The price of Premium is calibrated automatically to the local purchasing power of your region. Premium costs $3–$5 USD per month for users registered in the US, and is adjusted to $2–$5 USD equivalent in local currencies (MXN, COP, ARS, etc.) across Latin America.

Absolutely! Spanglish is a two-way cultural bridge. You can add both learning profiles to a single account. Switch between learning English (as a Spanish speaker) or learning Spanish (as an English speaker) inside your dashboard immediately.

Yes. If you have a Premium account, you can pre-download literature novel chapters and vocabulary decks. This allows you to read stories and review words using spaced repetition flashcards without an active cellular or Wi-Fi connection. (AI Tutor chat requires network access).

Get in Touch

Can't find what you need? Send our support team a direct message.

Direct Support Email

support@learnspanglish.com